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You order, we build. Your City U is assembled to your order and ships when it's ready - typically 3 to 5 workdays from order to your door. Order directly, or start with a 500 kr reservation that's deducted from the price.

The first City U series is limited to 100 bikes, and every one of them is fully equipped: the big battery, the monoshock fork, a kickstand, full fenders and the cup holder - all included at no extra cost.

Build your bike in the configurator - choose your colour, battery and accessories - and reserve it for 500 kr, or buy it directly. The reservation is fully refundable and is deducted from the price when you complete your order.

Yes. You have a 14-day right of withdrawal, and you can contact us any time before your batch ships to change your build, battery, colour or batch. Just reach out via chat or email.

Your bike is built to your order: typically 3 to 5 workdays from order to your door. We keep you updated along the way, from assembly to delivery.

We currently deliver to Denmark and selected European countries. If you're not sure about your location, chat with us and we'll confirm right away.

Shipping is calculated at checkout based on your delivery address. If you'd like an estimate before ordering, just chat with us.

You put down 500 kr to hold your build. The amount is deducted from the price when you complete your purchase, and it's fully refundable if you change your mind - no strings attached.

City U has an aerospace-grade aluminium low-step frame, a silent, responsive motor with 45 Nm of torque, Shimano Nexus 7-speed hub gears, a removable and lockable Samsung battery, magnesium monoshock suspension, integrated smart lighting and a clean integrated display and stem.

Real-world range depends on the battery you choose, your assist level, terrain, rider weight and weather. The 504 Wh battery is built for longer rides, while the 374 Wh suits shorter daily commutes. Want a tailored estimate for your routine? Chat with us.

Two options: 10.5 Ah (374 Wh) for shorter city commutes, and 14 Ah (504 Wh) for longer range and fewer charges. Both are removable and lockable, so you can charge indoors and keep the battery secure.

Two matte finishes: Matte White and Matte Black. You choose your colour in the configurator.

City U's low-step frame is designed to fit a wide range of riders comfortably. If you'd like sizing guidance for your height, chat with us and we'll help you choose.

You can pay securely at checkout with the common payment methods for your country. If you have a specific payment question, just chat with us.

Yes. As a Danish company, your purchase is covered by EU and Danish consumer law, including a 2-year right to complain (reklamationsret) on faults. See our refund and terms pages for the full details.

Yes - you have a 14-day right of withdrawal from delivery. Reach out via chat or email and we'll guide you through it. Full details are in our refund policy.

Yes - book a free 1-on-1 test ride in Aalborg or Copenhagen on our Test Ride page. You pick a time, we meet you, and you ride it yourself. No strings attached.

Service runs through FixFlow: you get a diagnosis right away, fix most things at home with our guides - no queue, no transport - and if more is needed, we point you to a local service partner.

The fastest way is the chat button - WhatsApp, Messenger or Instagram. You can also email us at ride@bycycle.bike or use our contact page. We're a small team and we read every message.