Shipping policy
Bycycle ApS | CVR: 46402189 | ride@bycycle.bike | +45 61 60 61 60
Last updated: 31 August 2026
Where we deliver
We deliver in Denmark, across the EU, and to a number of countries outside it. The countries you can choose from are the ones listed at checkout.
Outside the EU, local customs duty and import VAT can be charged on arrival. That is set by the country you live in and is not included in what you pay us.
How long it takes
Every bike is built to order, so there are two parts to the wait:
- Build: about 5 working days
- Transport in Denmark: 2 to 4 working days
- Transport elsewhere in the EU: longer, and the estimate for your address is shown at checkout
Accessories ordered on their own are not built to order and go out faster.
These are estimates. If a delivery is running late, tell us and we will agree a new date. If we miss that one too, you can cancel the order and get your money back.
What delivery costs
The cost depends on where you are and what you have ordered, and it is shown at checkout before you pay. A bike travels by freight because of its size and weight, so it costs more to send than a parcel.
How your bike arrives
In Denmark you choose at checkout:
- Boxed, around 80% assembled. You fit the front wheel, saddle and pedals, tighten the bars and check the gears. Instructions are in the box.
- Fully assembled, ready to ride. We build it, adjust it and test it before it leaves us. You take it off the pallet and go.
Either way the bike is our responsibility until it is in your hands.
Tracking
You get a tracking link by email as soon as your order leaves us. It updates directly from the carrier.
If your delivery arrives damaged
Photograph the damage, including the outside of the box, before you unpack any further. Then email ride@bycycle.bike with the photos and your order number, and keep the packaging until the case is closed.
Telling us quickly helps us take it up with the carrier, but there is no deadline on your rights. See section 6 of our Return and Refund Policy.
If nobody is home
The carrier leaves a notice and holds the shipment for a few days. If it is not collected and no new delivery is arranged in that time, it comes back to us and we contact you to sort out a new date. A second delivery attempt can carry a cost.
Questions
Email ride@bycycle.bike or call +45 61 60 61 60.