FixFlow™
Report it once. Fix it fast.
Something feels off? Tell us once. We handle the rest - fast, simple, and on your terms.
Included with every City UFixFlow™
Support that comes to you.
When something needs attention, FixFlow guides you through it - from diagnosis to fix, in minutes.
- Instant diagnosis
- Fix it at home - no lines, no transport
- Local service support when needed
How it works
Three steps. That's it.
Report it
Tell us what happened. It takes 30 seconds.
We identify it
Our system diagnoses the issue instantly.
It gets fixed
At home with guidance, or through a local partner.
Smart resolution
The right fix, every time.
Most issues are solved at home. No unnecessary service visits.
Fixed instantly
Clear guidance or video.
You solve it in minutes.
Guided repair
Parts delivered to your door.
Simple, step-by-step instructions.
Partner support
Routed only when needed.
A local service partner handles it.
Designed for it
Every electronic component. Replaced in under 13 minutes.
We didn't add service after the fact. We designed the bike around it - every part, every connection, reverse-engineered for repairability.
And the software learns with every fix. Faster answers, fewer steps, simpler solutions.
Local partners
Hand-assembled in Aalborg. Ready across Denmark.
Diagnosis and guides help you at home, wherever in Denmark you live. The physical network grows from Aalborg and Copenhagen, city by city.
Every bike is hand-assembled in Aalborg, so our own workshop is already there.
Ready?
You ride. We handle the rest.
No fine print. Included with every City U.