Policies

Privacy Policy

Last updated: May 31, 2026

Bycycle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bycycle is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at ride@bycycle.bike or contact us at Brandstrupsgade 10, 9000, DK For the purpose of applicable data protection laws, we are the data controller of your personal information.

Data Deletion Instructions

You can ask Bycycle ApS to delete the personal data we hold about you at any time, in line with the EU General Data Protection Regulation (GDPR).

How to request deletion

Email ride@bycycle.bike with the subject "Data Deletion Request". Send it from — or tell us — the email address linked to your account or order so we can verify the request is yours.

What we delete

Once verified, we delete the personal data we hold about you, including account details, contact information, and marketing profiles. Where your data sits with our service providers (for example Shopify, Klaviyo, and Meta), we instruct them to delete it on our behalf.

What we may keep

We may retain limited information where the law requires it — for example order, invoice, and accounting records that must be kept for tax and bookkeeping purposes under Danish law. This is held only for as long as required and is not used for anything else.

Timeframe

We confirm your request and complete the deletion within 30 days. If we need more time, or cannot delete certain data for a legal reason, we will tell you why.

Just want to stop marketing?

You don't need to delete your data to opt out. Use the unsubscribe link in any of our emails to stop marketing while keeping your account.

Contact

Questions about your data or this process? Email ride@bycycle.bike or write to Bycycle ApS, Brandstrupsgade 10, 2. tv, 9000 Aalborg, Denmark.

Terms of Service

Last updated: 31 May 2026

Bycycle ApS | CVR: 46402189 | Brandstrupsgade 10, 2. tv, 9000 Aalborg, Denmark | ride@bycycle.bike

1. Company Information

These Terms of Service govern all purchases made through bycycle.bike and are entered into between you (the customer) and:

Bycycle ApS
CVR-nummer: 46402189
Brandstrupsgade 10, 2. tv
9000 Aalborg, Denmark
Email: ride@bycycle.bike

2. Products

Bycycle ApS sells electric bicycles (eBikes) and related accessories. Product descriptions, specifications, and images are provided for informational purposes. We take reasonable care to ensure accuracy but cannot guarantee that all details are error-free at all times.

All eBikes sold comply with EU Regulation (EU) 2019/1020 on market surveillance and with the applicable EN 15194 standard for Electrically Power Assisted Cycles (EPACs).

3. Prices and Payment

All prices are displayed inclusive of Danish VAT (25%) where applicable. We reserve the right to correct pricing errors.

We accept the following payment methods: credit/debit card, MobilePay, and other methods shown at checkout. Payment is taken at the time of order.

4. Order Confirmation

After placing an order you will receive an email confirmation. This constitutes our acceptance of your order and forms a binding contract. If we are unable to fulfil your order for any reason, we will notify you and issue a full refund.

5. Delivery

We deliver to Denmark and selected EU countries. Estimated delivery times are shown at checkout. Delivery times are estimates only and may vary.

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by the carrier, customs, or circumstances outside our control.

eBikes are delivered partially assembled. Full assembly instructions are included. Professional assembly is recommended and available through our FixFlow partner network.

6. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. Full details are set out in our Refund Policy.

7. Legal Guarantee

All products are covered by a 2-year legal guarantee under EU and Danish law. See our Refund Policy for full details.

8. Liability

Our liability is limited to the purchase price of the goods. We are not liable for indirect or consequential loss. Nothing in these terms limits our liability for personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Intellectual Property

All content on bycycle.bike — including text, images, logos, and design — is the property of Bycycle ApS or its licensors. You may not reproduce or use any content without our written permission.

10. Privacy

We process your personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR). By placing an order, you acknowledge that we process your data to fulfil the contract.

11. Applicable Law and Dispute Resolution

These Terms are governed by Danish law. Any dispute shall first be attempted to be resolved amicably by contacting ride@bycycle.bike.

If we cannot reach a resolution, you may submit a complaint to:

Our email address for ODR purposes: ride@bycycle.bike

12. Changes to These Terms

We reserve the right to update these Terms at any time. The version in effect at the time of your order applies to your purchase.

Returns & Refunds

Bycycle ApS | CVR: 46402189 | Brandstrupsgade 10, 2. tv, 9000 Aalborg, Denmark | ride@bycycle.bike

1. Right of Withdrawal — 14 Days

As a consumer purchasing online from Bycycle ApS, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the Danish Distance Selling Act (Fjernsalgsloven).

The withdrawal period expires 14 days from the day you, or a third party other than the carrier, take physical possession of the goods.

2. How to Exercise Your Right of Withdrawal

To withdraw, contact us before the 14-day period expires:

Clearly state: your name, address, order number, item(s) to return, and your decision to withdraw. We will confirm receipt by email.

3. Returning the Product

After notifying us, return the goods within 14 days. Ship to:

Bycycle ApS
Brandstrupsgade 10, 2. tv
9000 Aalborg
Denmark

Return the eBike in its original packaging where possible, with all accessories, manuals, charger, and keys included. You are responsible for the direct cost of return shipping.

We recommend using a trackable shipping service. We cannot be held responsible for returns lost in transit.

4. Refund

We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods (or evidence of return, whichever is earlier). Refunds are issued to the original payment method.

We may deduct an amount reflecting any diminished value of the goods if they have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised (custom-configured eBikes)
  • Sealed goods that have been opened where return is not suitable for hygiene reasons

6. Legal Guarantee — 2 Years

In accordance with the EU Sale of Goods Directive (2019/771/EU) and Danish law (Forbrugerkøbsloven), all products are covered by a 2-year legal guarantee from the date of purchase. This covers manufacturing defects and non-conformity at the time of delivery.

Defects appearing within the first year after delivery are presumed to have existed at delivery. For defects appearing in year two, you may need to demonstrate that the defect existed at delivery.

To make a guarantee claim, email ride@bycycle.bike with your order number, a description of the defect, and photos where relevant.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us at ride@bycycle.bike within a reasonable time of discovery. We will arrange collection and replacement or refund at no cost to you.

8. Battery Disposal

Lithium-ion batteries must not be disposed of with general household waste. Please return old batteries to a designated collection point in accordance with EU Battery Directive (2006/66/EC).

9. Contact & Complaints

If you have a complaint, contact us first at ride@bycycle.bike. If we cannot resolve your complaint, you may contact:

Shipping Policy

Bycycle ApS | CVR: 46402189 | ride@bycycle.bike

Delivery Areas

We currently deliver to Denmark and selected EU countries. Available delivery destinations are shown at checkout.

Delivery Times

Denmark 3–7 business days
EU (other countries) 5–14 business days

Delivery times are estimates and may vary due to carrier delays or high demand periods. You will receive a tracking link by email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order. eBikes require specialist freight delivery due to their size and weight.

eBike Delivery

eBikes are delivered by specialist freight carrier. Your bike will be delivered to your door, partially assembled. Full assembly instructions are included in the box.

Professional assembly is available through our FixFlow partner network — contact us at ride@bycycle.bike to arrange.

Order Tracking

A tracking number will be sent to your email address once your order is dispatched. Use this to track your delivery directly with the carrier.

Damaged Deliveries

If your order arrives damaged, please photograph the damage immediately and contact us at ride@bycycle.bike within 48 hours of delivery. Do not discard the original packaging.

Failed Delivery

If delivery is unsuccessful, the carrier will leave a notification. If the parcel is not collected or re-delivery arranged within the carrier's holding period, it will be returned to us and we will contact you to arrange re-delivery (additional shipping costs may apply).

Questions

For any questions about your delivery, contact us at ride@bycycle.bike.

Contact Information

Bycycle ApS
CVR-nummer: 46402189
Brandstrupsgade 10, 2. tv
9000 Aalborg
Denmark

Email: ride@bycycle.bike
Website: bycycle.bike

Customer service is available by email. We aim to respond within 1 business day.

For returns and warranty claims, please email ride@bycycle.bike with your order number.